Privacy Notice
How Hedon Exterior Cleaning collects, uses and protects your personal information
Hedon Exterior Cleaning respects your privacy and is committed to protecting your personal information. This privacy notice explains what information we collect, why we collect it, how we use and store it, and the rights you have over your personal data.
Last updated: September 2026
Who We Are
Hedon Exterior Cleaning is an independent exterior cleaning business based in Hedon, East Yorkshire, providing exterior cleaning services to domestic and commercial customers across Hull and East Yorkshire.
For the purposes of UK data protection law, Hedon Exterior Cleaning is the data controller for the personal information we collect and use in connection with our business.
If you have any questions about this privacy notice or how we handle your personal information, you can contact us using the details at the bottom of this page.
What Personal Information We Collect
The information we collect depends on how you contact us and the services you use.
It may include:
- Your name
- Home or business address
- Email address
- Telephone number
- Details you provide when requesting a quotation or contacting us
- Information about your property and the work you would like us to carry out
- Appointment and job details
- Correspondence between you and Hedon Exterior Cleaning
- Invoice and payment records
- Information submitted through forms on our website
- Technical information about how our website is used, where collected through website analytics
We only collect information that is reasonably necessary for running our business, responding to customers and providing our services.
How We Collect Your Information
Most of the personal information we process is provided directly by you when you:
- Request a quotation
- Complete a form on our website
- Contact us by telephone, email or message
- Contact us through social media
- Arrange a site visit or book a service
- Become a customer
- Contact us about completed work, our satisfaction guarantee or another enquiry
Our website may also collect limited technical information through cookies and analytics technologies.
More information about this is provided below.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and quotation requests
- Arrange site visits and appointments
- Prepare and provide quotations
- Provide the services you have requested
- Communicate with you before, during and after work
- Prepare invoices and maintain accounting records
- Process and record payments
- Respond to questions, complaints or guarantee requests
- Maintain appropriate business and customer records
- Meet our legal, tax and accounting obligations
- Protect our business and establish, exercise or defend legal claims
- Understand how our website is being used and improve it
We do not sell your personal information.
Our Lawful Bases for Using Your Information
UK data protection law requires us to have a lawful reason for processing personal information.
Depending on the circumstances, we may process your information because:
- Contract – the information is necessary to provide a quotation at your request, arrange work or provide services you have asked us to carry out.
- Legal obligation – we need to retain or use certain information to comply with legal, tax, accounting or other regulatory requirements.
- Legitimate interests – we have a reasonable business need to use information, for example to respond to enquiries, manage customer relationships, maintain appropriate records, protect our business or improve our services, provided those interests do not override your rights and freedoms.
- Consent – where consent is required, for example for certain non-essential cookies or similar technologies, we will rely on your consent.
The lawful basis used will depend on why the information is being processed. This reflects the ICO's guidance that organisations should identify both their purposes for processing and the appropriate lawful basis rather than treating consent as the basis for everything.
Website Enquiries and Contact Forms
When you complete an enquiry, contact or quotation form on our website, the information you provide is used to respond to your enquiry and, where appropriate, prepare a quotation or arrange our services.
Our website is provided through Namesco, and information submitted through website forms may be processed and stored within the website platform.
Form submissions are also sent to the email account we use to manage enquiries and customer communications.
Please avoid including sensitive personal information in website forms unless it is genuinely necessary for your enquiry.
Email and Customer Communications
We use email and other communication methods to respond to enquiries, provide quotations, arrange work, send invoices and communicate with customers.
Our current email arrangements include services provided by Google and Namesco. As a result, personal information contained within emails may be processed or stored using their systems.
We may also retain relevant correspondence where it forms part of our customer, accounting or business records.
Invoicing and Accounting
We use QuickBooks, provided by Intuit, to prepare invoices and maintain appropriate accounting and financial records.
This means information such as your name, address, services provided, invoice details and payment records may be entered into and processed through QuickBooks where necessary.
Copies of invoices and other relevant business records may also be stored securely on our business devices.
Some accounting records must be retained to meet our legal and tax obligations even after the work to which they relate has been completed.
Cookies and Google Analytics
Our website uses cookies and similar technologies for essential website functions and may use them to help us understand how visitors use the website.
We currently use Google Analytics, which provides information about how visitors interact with our website. This can include information such as pages visited, interactions with the website, device and browser information and general technical information.
Google Analytics helps us understand how our website performs and where it can be improved.
Where consent is required for non-essential cookies or similar technologies, these should only be used with the appropriate consent. You can also control or delete cookies through your browser settings.
The ICO distinguishes essential technologies from non-essential technologies and explains that consent is generally required before non-essential cookies are stored or accessed on a user's device.
Who We May Share Your Information With
We do not sell or rent your personal information.
Where necessary, information may be processed or shared with trusted organisations that help us operate our business, including:
- Website and hosting providers
- Email and cloud service providers
- Accounting and invoicing providers
- Professional advisers where necessary
- IT or technical service providers
- Government bodies, regulators, courts or law enforcement agencies where we are legally required to provide information
These organisations should only receive information where there is a legitimate reason for them to process it.
Our main service providers currently include
Namesco, Google and Intuit/QuickBooks.
How Long We Keep Your Information
We do not keep personal information for longer than we reasonably need it.
How long information is retained depends on why it was collected and whether we are required to keep it for legal, accounting, tax, contractual or legitimate business purposes.
For example, an unsuccessful quotation enquiry may not need to be retained for as long as information connected with completed work, invoices or accounting records.
Where records are no longer required, we will delete or securely dispose of them when reasonably practicable.
Keeping Your Information Secure
We take reasonable steps to protect the personal information we hold against unauthorised access, loss, misuse or disclosure.
This includes using appropriate security measures on the devices, accounts and online services we use to operate Hedon Exterior Cleaning and limiting access to personal information to those who genuinely need it.
However, no internet, email or electronic storage system can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These can include the right to:
- Ask us for a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how your information is used in certain circumstances
- Object to certain uses of your personal information
- Ask for certain information to be transferred to you or another organisation
- Withdraw consent where we rely on consent to process your information
Not every right applies in every situation, and in some cases we may be legally required to continue retaining certain information.
The
ICO provides further information about individual data protection rights and when each one applies.
Links to Other Websites
Our website may contain links to other websites, including social media platforms and other third-party services.
Once you follow a link to another website, that organisation's own privacy and cookie practices will apply. Hedon Exterior Cleaning is not responsible for the privacy practices of third-party websites.
How to Complain
If you have a concern about how we have used your personal information, please contact us first so that we have an opportunity to look into it.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
Questions About Your Personal Information?
If you have any questions about this privacy notice, would like to exercise one of your data protection rights or have a concern about how your information has been handled.
Please contact:
Hedon Exterior Cleaning
24 Green Rd, Hedon, East Yorkshire, HU12 8EQ
Email: info@hedonexteriorcleaning.co.uk
Telephone: 01482 898 742 Or use the
Contact Us page on our website.
